Another case of dumb tech support personnel, one that doesn't really involved computers but happened to me several times...
I used to work at a home theater shop, and one of the things I often did was work on customer's satellite TV systems (DirecTV). A little background, the satellite receiver has to be plugged into a phone line so that it can report pay-per-view usage and such through it's modem. Most of the people we did work for were in the upper tax brackets and had multiple phone lines. We'd hook up the satellite receivers to the fax line, or some other rarely used line.
Now whenever we had to call DirecTV for any sort of problem (which happened a lot for a while), we'de have to go through their list of tests, including a self test of the receiver. One of the things this tests is if a phone line is connected.
Now here's the dumb part. These techs would be listening for the "click" on their headsets when the receiver tried to access the phone line, and would assume something was wrong with our hookup when they didn't hear it. Even when we explained it, some of them couldn't grasp the concept that we were calling from a different phone line than the receiver was hooked up to.
- DirecTV Tech Support
WebMasterP 12-09-2002 @ 12:56 AM
that's what they get for hiring cheap labor... they just do what they're told because they don't have any knowledge themselves, sad.